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Locksmith · Aurora

Useful things to know

Reading about locks is not most people's idea of a good evening, so we have kept these pieces short. Each one answers a single question clearly, from how to keep a lock working through a cold snap to what to think about before adding a keypad at the office.

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Asked and answered

Person holding a removed black lock assembly beside a partly open brown front door with a long black pull handle. — Home Lockout Service, Aurora

Lockout Services

How long does a home lockout usually take once the locksmith arrives?

The opening itself is often the shortest part of the visit; verifying identification, examining the lock and testing the door afterwards take a share of the time too. A standard knob or deadbolt on a well-fitting door is generally a matter of minutes, while a high-security cylinder, a frozen lock or a swollen door takes longer. If a cylinder has to be drilled and replaced, or locks are rekeyed while the locksmith is there, allow extra time for that work. Home Lockout Service

Our storefront lock freezes every winter. What do you do about it?

On the day, the cylinder is thawed with lock de-icer or gentle warmth, never hot water or a flame near aluminium, and dried before a moisture-shedding dry lubricant goes in. To stop the pattern, the keyway gets a cover on the most exposed door, salt is kept off the bottom rail, and the closer is adjusted for cold fluid so the door still latches. A cylinder that freezes yearly may be better placed or shielded. Business Lockout Service

Can you extract a key from a padlock, mailbox or filing cabinet?

Yes. Small cylinders in padlocks, mailboxes, desk drawers, filing cabinets and cam locks on lockers hold a fragment the same way a door does, and the same slim hooks and spirals fit them. Their keyways are narrower, so it is finer work. Where a padlock is not worth saving, the locksmith will say so and offer a cut-off and a new padlock keyed to your preference instead. Broken Key Extraction

Can the locksmith start before the police have finished?

The door is left as found until the police have seen it or said they will not attend. What can happen in the meantime is planning: the locksmith can look at the damage, photograph it, measure for hardware and prepare the temporary securing so that the moment the scene is released the work begins. Nothing is removed or moved before then, because the marks on the door are part of the report. Break-In Damage Lock Repair

Hands holding a lock cylinder and a ring of keys above a worn workbench with another cylinder and loose keys. — Lock Rekeying, Aurora

Change or Rekey Locks

I rent. Can I have my locks rekeyed?

Yes, with your landlord's agreement, which is what the tenancy rules here expect before a tenant changes a lock. Most landlords are glad to consent when a key has gone missing or a former roommate has moved out, and the locksmith will want to hear that the landlord knows and will be holding one of the new keys. The rekey itself runs the same as for an owner, and a short note listing the doors done is handy to pass to the landlord. Lock Rekeying

Does a deadbolt work with a storm door or screen door?

It does, with one check: the thumb-turn and the outside cylinder have to clear the storm door when it closes. Most storm doors leave enough depth, but a low-profile deadbolt trim is chosen where the gap is tight. The storm door's own latch is separate and does not replace a bolt on the main door, since a screen frame gives little resistance on its own. Deadbolt Installation

How long does a lock replacement take?

A straightforward like-for-like deadbolt or knob set on a standard door is often a matter of an hour or less including testing. Add time for a reinforced strike, for keying several locks alike and cutting keys, for a smart lock's setup and pairing, and for repairing a split jamb or adapting an older door. When several entrances are done together, the locksmith gives a realistic window before starting so you can plan the day. Lock Replacement & Upgrade

How long does servicing a mortise lock take?

A single entry lock that needs cleaning, springs and a strike adjustment is generally done in one visit of an hour or two. Filing a bit key adds bench time, and a set of interior latches is longer simply because there are more of them. A case that needs a part fabricated, or a replacement case that has to be ordered to size, may mean a second visit; the locksmith says so at the assessment. Vintage Mortise Lock Service

Small dark safe with a combination dial on a wooden desk beside a closed laptop and books. — Safe Opening & Combination Change, Aurora

High Security Locks

Do drop safes or under-counter cash safes work the same way as a larger floor safe?

The identification step is the same regardless of size, but the lock inside is not assumed from the safe's size: a small drop safe or under-counter unit can carry anything from a basic keypad to a high-security lock, so each is identified on its own before manipulation, reset or a combination change proceeds, with the same care around authority and aftercare applying equally. Safe Opening & Combination Change

Can a safe be concealed inside a closet or behind a panel?

Yes, provided the spot chosen still allows full anchoring and enough clearance for the door to swing open completely. A closet floor, the back of a built-in cabinet, or a recessed wall cavity can all work, though each limits the size of unit that will actually fit and reach the anchor points properly. Balancing concealment against how often the safe gets opened is worth discussing before a spot is chosen. Safe Installation & Servicing

Do high security locks need special maintenance?

Only light care. Use the dry lubricant the locksmith recommends once or twice a year, never oil, which gathers grit around the finger pins and sidebar. Keep the keyway free of debris and insert the key fully before turning. In winter, warm a resisting key in your hand or use a de-icer rather than forcing it. Check hinge and strike screws each season so the door stays aligned. Treated this way the cylinder lasts for decades. High Security Locks

Person handling a lock cylinder at a workbench lined with cylinders, keys, small pin trays and blank key tags. — Commercial Rekeying, Aurora

Commercial Locks

Do I need my landlord's consent before rekeying my unit?

Read the lease, because that is where the answer lives. Commercial tenancies are governed mostly by the lease itself, and many leases require the tenant to tell the landlord when locks change, to provide a key for emergencies, or to use the landlord's approved locksmith. Doors on the building's master system, such as corridor or service doors, are normally the landlord's to change. Bring the lease to the assessment and the locksmith will sort the doors accordingly. Commercial Rekeying

What is the difference between a master key and a sub-master?

A sub-master sits below the top level and opens a defined group, such as one department or one floor, without opening doors outside that group. The top-level master sits above every sub-master and opens everything in the system. Most properties need only one or two sub-master levels; adding more than the business genuinely uses just makes the chart harder to manage without adding real convenience. Master Key System Design

Do we still need physical keys after this is installed?

On hardware that supports it, yes: a conventional cylinder sits alongside the electronic reader, cut to work like any other key on the property, though some access-controlled locks are built without one. Where it is fitted, it is meant as a fallback rather than the everyday way in: if a battery dies, a controller faults, or the power stays out longer than the backup lasts, the door still opens by key while the issue is sorted out. Access Control Installation

What is dogging, and can every door have it?

Dogging holds the device's latch retracted so the door works as a simple push-pull for a period, useful during business hours on a busy entrance. It is not available on fire-rated openings, because a fire door must keep an active latch at all times; on those doors, electric latch retraction achieves a similar push-pull convenience without ever leaving the latch mechanically held back. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, Aurora

Car Keys

My wallet, permit and everything else are locked inside. What then?

That is the ordinary case, and there is a routine for it. Tell the locksmith on the phone so the plan is agreed in advance. Often the plate can be matched to a photo of the permit on your phone, a family member can bring identification, or a fleet manager can confirm a company vehicle. Otherwise the door is opened and the documents in the glovebox are checked against your identification before the locksmith leaves. Car Lockout Service

Does programming a new key affect the keys I already have?

Adding a key leaves the existing keys in place; the car simply learns one more. The exception is a deliberate all-keys-lost reset or an erase you ask for, which clears every stored key and then registers only the ones you present. For that reason the locksmith asks you to bring every key you own to the visit, so each one can be re-registered and tested rather than left behind and forgotten by the car. Car Key Replacement

Is there a reason to make a spare now rather than waiting until the original is lost?

The whole process depends on having a working key to read or trace from, so making the spare while that key still exists is simpler than the alternative of proving ownership without any key present and building access from scratch. A spare made now also means a future lost key is solved by reaching for the second one already tested and waiting, rather than starting the whole process from nothing. Spare Car Key Duplication

Does key fob programming include cutting a mechanical key?

It can. Most proximity fobs hide a small mechanical blade inside the case for the day the battery dies or the electronics fail, and that blade is cut separately from the programming procedure, either to the vehicle's original code or matched to an existing working key. If your replacement fob arrived without a cut blade, mention it so the visit includes cutting one. Key Fob Programming

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